Authors: Ola W. Barnett, Cindy L. Miller-Perrin, and Robin D. Perrin
Pub Date: September 2010
Pages: 896
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Chapter Resources
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Chapter Resources
Chapter 1. History and Definitions of Family Violence
- Chapter Outlines
- Web Quizzes
- Case Studies
- Discussion Questions
- Student Activities
- Video Links
- Media 1: Tough Guys: History of violence in America, roles of boys and men in society.
- Media 2: Beyond Beats and Rhymes: History of violence in rap music, impact on boys and men in society.
- Media 3: Family Violence: A Silent Epidemic: Overview of family abuse, including domestic violence and child abuse.
- Web Resources
- Mary Ellen Wilson’s Story:
The sufferings of the little girl, Mary Ellen, led to the founding of the New York Society for the Prevention of Cruelty to Children, the first organization of its kind, in 1874. In 1877, the New York SPCC and several Societies for the Prevention of Cruelty to Animals from throughout the country joined together to form the American Humane Association.
http://www.americanhumane.org/about-us/who-we-are/history/mary-ellen-wilson.html
- Prevent Child Abuse:
Since 1972, Prevent Child Abuse America (PCA America) has led the way in building awareness, providing education and inspiring hope to everyone in the effort to prevent abuse and neglect of our nation’s children.
http://www.preventchildabuse.org/index.php/about-us/history-a-general-information
- National Institute of Justice (NIJ):
This report documents the results of a 2-year multidisciplinary research effort to estimate the costs and consequences of personal crime for Americans.
http://www.ncjrs.gov/App/Publications/Abstract.aspx?id=155282
- The National Violence Against Women Survey:
This report presents findings from the National Violence Against Women Survey on the extent, nature, and consequences of intimate partner violence in the United States.
http://www.ncjrs.gov/App/abstractdb/AbstractDBDetails.aspx?id=181867
- National Data Archive on Child Abuse and Neglect:
A resource since 1988, NDACAN promotes scholarly exchange among researchers in the child maltreatment field
http://www.ndacan.cornell.edu/
- Pennsylvania Coalition Against Domestic Violence:
Some people wonder why-after all these years- we still need to raise awareness about a crime so prevalent and notorious that its aftermath so unavoidable. Yes, for the most part, we all seem to know that violence is occurring behind closed doors of homes in every corner of our communities and our country. Where we falter, and often fail, is in knowing what we can do personally and collectively to help those families living with the violence and dying at the hands of those they once loved and trusted.
http://www.pcadv.org/Get-Involved/
- U.S. Department of Agriculture Safety, Health and Employee Welfare Division, Domestic Violence Awareness Handbook
Family violence is not an isolated issue. Everyone is affected by family, either directly or indirectly. This site provides a comprehensive handbook, as well as other resources to help education your community about family violence.
http://www.dm.usda.gov/shmd/aware.htm
Chapter 2. Research Methodology, Assessment, and Theories of Family Violence
- Chapter Outlines
- Web Quizzes
- Case Studies
- Discussion Questions
- Student Activities
- Video Links
- Media 1: John Brumby - Launch of “A Right to Respect: Victoria's Plan to Prevent Violence Against Women”: Premier John Brumby launched Victoria's visionary 10-year plan to stamp out violence against women. Premier Brumby said the new plan, A Right to Respect:Victoria’s Plan to Prevent Violence Against Women 2010 - 2020, would continue Victoria's leadership in tackling violence against women through a whole-of-community approach to address its underlying causes.
- Media 2: Victor Rivers: Actor, athlete, author, domestic violence spokesperson, and child abuse victim Victor Rivers discusses combating domestic violence with his feminist theoretical framework.
- Media 3: Verizon National Domestic Violence Summit: Domestic violence prevention advocates, teens and nonprofit officials talk about how technology can aid victims of domestic violence.
- Web Resources
- The Revised Conflict Tactics Scales (CTS2), Development and Preliminary Psychometric Data, Journal of Family Issues
This article describes a revised Conflict Tactics Scale (CTS2) to measure psychological and physical attacks on a partner in a marital, cohabitating or dating relationship and also use of negotiation.
http://jfi.sagepub.com/cgi/reprint/17/3/283?ijkey=8.b16RzWyfQnk&keytype=ref&siteid=spjfi
- Domestic Violence: Theories on Causation
Many theories have existed and evolved over time to attempt to grasp the reasons for unrestrained (and often unrestrainable) violence in human society. This analysis of violence ranges from the macro level (wars, government, repression, etc) to acts between the couple and the individual. Such efforts to define violence, particularly partner violence (which integrates complex interrelations of gender and sexuality) need to be investigated within the context of their respective societies. Here is a sampling of the different theories that exist.
http://wost201h_domviol.tripod.com/groupactionproject/id4.html
- Almanac of Policy Issues: Domestic Violence
This site is part of the U.S. Department of Health and Human Services, Administration for Children and Families and provides information about National Resources, National Toll-Free Hotline, Family Preservation and Family Support Program, Crime Bill Programs, and The Violence against Women Act.
http://www.policyalmanac.org/crime/archive/domestic_violence.shtml
- Tribal Court Clearinghouse, a project of the Tribal Law and Policy Institute
This site contains documents and hyperlinks that can be useful to tribal court personnel, tribal law enforcement personnel, domestic violence victim service agency personnel, social services personnel, and others in handling domestic violence cases and issues. Moreover, it should be of assistance in enforcing the Violence against Women Act.
http://www.tribal-institute.org/lists/domestic.htm
- Spouse Abuse - Theoretical Explanations
This site provides information on different theories that are used to explain family violence.
http://family.jrank.org/pages/1629/Spouse-Abuse-THEORETICAL-EXPLANATIONS.html
- Social Exchange Theory
Social Exchange Theory is one of many theories that are used to try to explain the “give and take” in a relationship.
http://changingminds.org/explanations/theories/social_exchange.htm
Chapter 3. Child Neglect and Child Psychological Maltreatment
- Chapter Outlines
- Web Quizzes
- Case Studies
- Discussion Questions
- Student Activities
- Video Links
- Media 1: Lisa 911 Call: 911 call by a 6 yr old about domestic violence against her mother.
- Media 2: Must See Child Neglect Video: Pictures, descriptions, and examples of types of child neglect
- Media 3: Child Neglect Video: Mom removes car seats, then drives with kids in car:http://www.youtube.com/watch?v=MZS5Olbhkok
Actual footage of child neglect by mother of 3- and 4-year-old sons.
- Web Resources
- Fetal Alcohol Syndrome
This website provides information on signs and symptoms, diagnosis and long term effects, prevention, and discussing how much is too much.
http://kidshealth.org/parent/medical/brain/fas.html
- What is Psychological Abuse of Children?
Psychological abuse is a pattern of intentional verbal or behavioral actions or lack of actions that convey to a child the message that he or she is worthless, flawed, unloved, unwanted, endangered, or only of value to meet someone else's needs. Withholding emotional support, isolation, or terrorizing a child are forms of psychological abuse. Domestic violence that is witnessed by a child is also considered a form of psychological abuse.
http://www.healthyplace.com/abuse/emotional-psychological-abuse/what-is-psychological-abuse-of-a-child/menu-id-52/
- Failure to Thrive
Failure to thrive (FTT) is both a descriptive term for various entities and a diagnosis. It is defined as a significant interruption in the expected rate of growth during early childhood.
http://emedicine.medscape.com/article/985007-overview
- Mothers who drink while pregnant 'can give their children a taste for alcohol'
A new study suggests mothers who drink while pregnant can give their children a taste for alcohol. Read on for more information.
http://www.telegraph.co.uk/health/women_shealth/4962536/Mothers-who-drink-while-pregnant-can-give-their-children-a-taste-for-alcohol.html
- Interparental Violence—Effects on Children - The Impact Of Exposure, Effects On Parent-child Relationships, Longer-term Effects, Cultural Diversity
Exposure to violence in the home provides a major threat to children's development worldwide where it is estimated that 33 percent of women have been assaulted or abused by a male spouse or family member (Heise, Ellsberg, and Gottemoeller 1999).
http://family.jrank.org/pages/928/Interparental-Violence-Effects-on-Children.html
- Raising Resilient Children Foundation
The Raising Resilient Children Foundation through the Resilience Project disseminates information to assist adults to raise, support, and develop stress hardy children.
http://www.raisingresilientkids.com/
- Home Visitation Programs
Home visitation programs offer a variety of family-focused services to pregnant mothers and families with new babies and young children. They address issues such as maternal and child health, positive parenting practices, safe home environments, and access to services.
http://www.childwelfare.gov/preventing/programs/types/homevisit.cfm
Chapter 4. Child Physical Abuse
- Chapter Outlines
- Web Quizzes
- Case Studies
- Discussion Questions
- Student Activities
- Video Links
- Web Resources
- National Center on Child Fatality Review Teams (NCFR)
The Mission of NCFR is to develop and promote a nationwide system of Child Fatality Review Teams to improve the health, safety and well being of children and reduce preventable child fatalities and severe injuries. NCFR’s Mission is accomplished through the establishment, support and expansion of a national network of multi-agency, multi-disciplinary, local, regional and state Child Fatality Review Teams.
http://ican-ncfr.org/default2.asp
- National Center on Shaken Baby Syndrome
The National Center on Shaken Baby Syndrome has a mission: “To educate and train parents and professionals, and to conduct research that will prevent the shaking and abuse of infants in the United States”.
http://www.dontshake.org/index.php
- National Organization on Fetal Alcohol Syndrome
The National Organization on Fetal Alcohol Syndrome is dedicated to eliminating birth defects caused by alcohol consumption during pregnancy and to improve the quality of life for those affected individuals and families.
http://www.nofas.org/
- Child Welfare Information Gateway
Child Welfare Information Gateway connects child welfare and related professionals to comprehensive information and resources to help protect children and strengthen families. We feature the latest on topics from prevention to permanency, including child abuse and neglect, foster care, and adoption.
http://www.childwelfare.gov/
- Child Welfare League of America (CWLA)
CWLA is a powerful coalition of hundreds of private and public agencies serving vulnerable children and families since 1920. Our expertise, leadership and innovation on policies, programs, and practices help improve the lives of millions of children in all 50 states. Our impact is felt worldwide.
http://www.cwla.org/whowhat/whowhat.htm
- Child Welfare
Child Welfare is a Directory of nationwide resources dedicated to helping children.
http://www.childwelfare.com/
- Child Quest International
Child Quest International is a non-profit 501(c)(3) organization dedicated to the prevention and recovery of missing, abused, and exploited children. We believe education is an essential element in keeping our youth safe. Providing awareness and safety education to children, teens, pre-teens, and parents is the foundation for our goal to stop child victimization.
http://www.childquest.org/
Chapter 5. Child Sexual Abuse
- Chapter Outlines
- Web Quizzes
- Case Studies
- Discussion Questions
- Student Activities
- Video Links
- Media 1: Child Sexual Abuse: Statistics, pictures, and examples of child sexual abuse and the impact on its victims.
- Media 2: Child Sexual Abuse: Crimes of the Heart: Three scenarios of child sexual assault.
- Media 3: Aerosmith Janie’s Got A Gun: Music video of iconic lyrics about a child sexual abuse victim who kills her abuser.
- Web Resources
- The National Child Traumatic Stress Network
The National Child Traumatic Stress Network was established to improve access to care, treatment, and services for traumatized children and adolescents exposed to traumatic events.
http://www.nctsnet.org/nccts/nav.do?pid=abt_main
- American Academy of Child and Adolescent Psychiatry
This website provides FACTS for Families on topics that may affect children.
http://www.aacap.org/cs/root/facts_for_families/child_sexual_abuse
- Understand, Prevent, and Resolve Challenges
This website provides information on different types of child abuse, including Child Sexual Abuse.
http://helpguide.org/mental/child_abuse_physical_emotional_sexual_neglect.htm#child
- American Humane Association, The nation’s voice for the protection of children and Animals.
This website provides information on Child Sexual Abuse, what it is, the effects of child sexual abuse, and what you should do if you suspect child sexual abuse.
http://www.americanhumane.org/children/stop-child-abuse/fact-sheets/child-sexual-abuse.html
- Stop it now! Together we can prevent the sexual abuse of children.
This website provides information about preventing the sexual abuse of children by mobilizing adults, families and communities to take actions that protect children before they are harmed.
http://www.stopitnow.org/
- United States Department of Veteran Affairs: National Center for PTSD
This website provides information on child sexual abuse and PTSD. There are several links that will provide useful for the viewer.
http://www.ptsd.va.gov/public/pages/child-sexual-abuse.asp
- Enough
This web site provides parents, professionals, and concerned adults with knowledge and skills they need to help prevent child sexual abuse in their homes and communities.
http://www.enoughabuse.org/
Chapter 6. Abused and Abusive Adolescents
- Chapter Outlines
- Web Quizzes
- Case Studies
- Discussion Questions
- Student Activities
- Video Links
- Media 1: Runaway Love: Ludacris and Mary J. Blige video on the struggles adolescents experience in family abuse and dating violence.
- Media 2: Katie Couric: Teen Dating Violence:An expert interview about teen dating violence and technology’s impact on abuse.
- Media 3: Jane Fonda on Teen Dating Violence and Abuse: On September 30, 2009, Jane Fonda, actor, writer and founder/chair of the Georgia Campaign for Adolescent Pregnancy Prevention (GCAPP), along with local teenagers and Atlanta community groups officially launched the Start Strong:Building Healthy Teen Relationships Program aimed at stopping teen dating violence and abuse before it starts.
- Web Resources
- The two links are commercials from the United Kingdom on dating violence. One is from the boy’s perspective and one from the girl’s perspective.
http://www.youtube.com/watch?v=RzDr18UYO18&feature=related (Boyfriend’s view)
http://www.youtube.com/watch?v=-3F8PS-kw8Q (Girlfriend’s view)
- Teen Dating Violence FACT Sheet
This link discusses the prevalence and frequency of dating violence, parental awareness, teen awareness, incident reporting, contributing factors, and the legacy of relationship abuse.
http://www.clotheslineproject.org/teendatingviolencefacts.pdf
- Ten Facts About Teen Dating Violence - Teen Dating Abuse Statistics
The following ten facts are from Choose Respect's "Get the Facts: Dating Abuse Statistics" and "About Choose Respect: Dating Abuse Fact Sheet"
http://womensissues.about.com/od/datingandsex/a/TeenDatingAbuse.htm
- Sibling Sexual Abuse - A Parents Guide
This booklet is written for parents who know or suspect there is sibling abuse in their family and want to do something about it. It's also written for parents who want to understand and prevent sibling sexual abuse in their family. Many parents are afraid to believe that sexual abuse could be possible in their family, and this booklet is meant to support parents in facing that possibility in an informed and realistic way.
http://www.sasian.org/guide/aguide_en.htm
- Poly-victimization of Girls Referred to the Justice System
This study uses interviews with girls, caregiver surveys, and archival records to gather information on girls’ histories of violence exposure, use of community services, and relationship of victimization and service use to girls’ delinquency or crime.
http://www.sc.edu/ccfs/research/PolyVictimization.htm
- Focus Adolescent Services
This link provides comprehensive information, resources, and support for teens and family issues on the internet.
http://www.focusas.com/Abuse.html
- Pregnant Teen Help
Pregnant Teen Help is presented for adults and teens. The site offers information on teen pregnancy statistics, pregnancy facts, and teen pregnancy prevention.
http://www.pregnantteenhelp.org/
Chapter 7. Dating Aggression, Sexual Assault, and Stalking: Primarily Unmarried, College-Age Individuals
- Chapter Outlines
- Web Quizzes
- Case Studies
- Discussion Questions
- Student Activities
- Video Links
- Media 1: Killing Us Softly: Media’s impact on female perception, expectations and violence.
- Media 2: War Zone: A look at how women are treated on the streets and how it relates to violence in their lives.
- Media 3: I Think About You: Lyrics:Song lyrics about both positive and negative ways girls will be treated throughout their lives.
- Web Resources
- Dating Violence Prevention
http://www.cdc.gov/violenceprevention/intimatepartnerviolence/teen_dating_violence.html
- Teen Dating Violence Prevention Project
Domestic violence is not just a problem for adults. Teens experience intimate partner violence in their relationships too. In fact, intimate partner violence is very common in teen dating relationships. This site provides resources and information on teen dating violence.
http://www.teendvmonth.org/
- Rohypnol, Gamma hydroxybutyrate -- GHB -- drug fact sheet
Rohypnol and Gamma hydroxybutyrate -- GHB -- are two of the most common substances used in drug-facilitated sexual assaults.
http://www.k-state.edu/media/webzine/Didyouhearyes/GHBfacts.html
- Rape Prevention and Education (RPE) Program
Sexual violence, including rape, is preventable. Recognizing this, Congress passed the Violence against Women Act in 1994. This landmark legislation established the Rape Prevention and Education (RPE) program at the Centers for Disease Control and Prevention (CDC). The goal of the RPE program is to strengthen sexual violence prevention efforts. It operates in all 50 states, the District of Columbia, Puerto Rico, and six U.S. territories.
http://www.cdc.gov/violenceprevention/RPE/index.html
- Men Can Stop Rape
Men Can Stop Rape mobilizes male youth to prevent men's violence against women. We build young men's capacity to challenge harmful aspects of traditional masculinity, to value alternative visions of male strength, and to embrace their vital role as allies with women and girls in fostering healthy relationships and gender equity.
http://www.mencanstoprape.org/
- Cyber stalking
Cyber stalking can be defined as threatening behavior or unwanted advances directed at another using the Internet and other forms of online and computer communications.
http://67.199.115.23/our-programs/stalking-resource-center/stalking-information/the-use-of-technology-to-stalk
- Cyber911 Emergency
These are the most frequently asked questions we receive about cyber stalking and/or harassment.
https://www.wiredsafety.org/subjects/cyberbullying.php
Chapter 8. Abused Heterosexual Partners: Primarily Women
Chapter 9. Abusive Heterosexual Partners: Primarily Men
- Chapter Outlines
- Web Quizzes
- Case Studies
- Discussion Questions
- Student Activities
- Video Links
- Media 1: Anger and Abuse: What would you do if someone you love beat you? Most of us have heard the victim’s side of the story, but rarely does the abuser speak out. Learn what’s really going on inside the mind of a batterer.
- Media 2: Boardroom Homefront commercial: You can’t get away with it here; you shouldn’t get away with it at home.
- Media 3: Restaurant Homefront commercial: You can’t get away with it here; you shouldn’t get away with it at home.
- Web Resources
- Stop Violence Against Women
The Stop Violence against Women website (STOPVAW) is a forum for information, advocacy and change in the promotion of women's human rights in countries of Central and Eastern Europe and the former Soviet Union.
http://www.stopvaw.org/Stop_Violence_Against_Women.html
- Controversies and Recent Studies of Batterer Intervention Program Effectiveness
This website takes you to a paper that’s purpose is to look not at what batterer programs do, but rather at the effectiveness of these programs.
http://new.vawnet.org/category/Main_Doc.php?docid=373
- National Institute of Justice (NIJ)
This NIJ Special Report describes the most common types of batterer intervention programs and evaluates two recent studies of batterer intervention programs in Broward County, Florida and Brooklyn, New York.
http://www.ojp.usdoj.gov/nij/pubs-sum/195079.htm
- Domestic Violence and Mental Illness
This website provides information on domestic violence and abuse and its affect on women with mental illness, how it impacts children of abuse victims and abusers, abuse during pregnancy and a link between domestic violence and self-harm and suicide.
http://www.nationalcenterdvtraumamh.org/
- National Network to End Domestic Violence (NNEDDV)
NNEDV is the largest network of coalitions against domestic violence in every state and U.S. territory.
http://www.nnedv.org/
- National Coalition Against Domestic Violence (NCADV)
The Mission of the National Coalition against Domestic Violence (NCADV) is to organize for collective power by advancing transformative work, thinking and leadership of communities and individuals working to end the violence in our lives.
http://www.ncadv.org/aboutus.php
- National Center for the Prevention of Sexual and Domestic Violence
The National Center for the Prevention of Sexual and Domestic Violence designs, provides, and customizes training and consultation; influences policy, promotes collaboration, and enhances diversity with the goal of ending sexual and domestic violence.
http://www.ncdsv.org/
Chapter 10. Abused and Abusive Partners in Understudied Populations: Cross-Cultural, Immigrant/Ethnic/Racial, Rural, Same-Sex, and Military Groups
Chapter 11. Adult Intimate Partner Violence: Practice, Policy, and Prevention
- Chapter Outlines
- Web Quizzes
- Case Studies
- Discussion Questions
- Student Activities
- Video Links
- Media 1: Domestic Violence: The Jerry Miranda Story:The Military Secret, Taking it Like a Man.
- Media 2: Same-Sex Domestic Violence:Two women discuss same sex relationships and the violence they have encountered at the hands of their partners.
- Media 3: PSA Domestic Violence:Domestic violence happens to people of all ages, races, ethnicities, and religions. It occurs in both opposite-sex and same-sex relationships. Economic or professional status does not indicate domestic violence.
- Web Resources
- How to Survive Domestic Violence: Coping Strategies
This website provides useful tips on coping strategies.
http://www.hiddenhurt.co.uk/surviving_domestic_abuse.html
- Financial Help for Victims of Domestic Violence
Economic hardship is one reason women stay in abusive relationships. The website provides useful information on financial issues.
http://www.ehow.com/way_5468725_financial-victims-domestic-violence.html
- Employers and Domestic Violence
This is a facts sheet that provides information for employers concerning domestic violence in the workplace.
http://www.tpchd.org/files/library/1ca54525b30f0bb6.pdf
- The Domestic Violence Awareness Project
In 1995, the National Resource Center on Domestic Violence (NRCDV) convened several national domestic violence organizations - the Family Violence Prevention Fund, the National Coalition Against Domestic Violence, the National Domestic Violence Hotline and later the National Network to End Domestic Violence - to launch a new effort to support domestic violence programs' awareness and education efforts for Domestic Violence Awareness Month (DVAM), observed annually in October. The collaborative effort became the Domestic Violence Awareness Project (DVAP).
http://www.nrcdv.org/dvam/
- Intimate Partner Violence and Sexual Violence Victimization Assessment Instrument for use in Health Care Settings
This document is a compilation of existing tools for assessing intimate partner violence (IPV) and sexual violence (SV) in a clinical/health care setting.
http://www.cdc.gov/ncipc/dvp/IPV/IPVandSV-Screening.pdf
- Womenslaw.org
This website provide tips for keeping yourself and your family members safe in various situations and stages of abuse
http://www.womenslaw.org/simple.php?sitemap_id=3
- Men Stopping Violence
Men Stopping Violence works locally, nationally, and internationally to dismantle belief systems, social structures, and institutional practices that oppress women and children and dehumanize men themselves. We look to the violence against women's movement to keep the reality of the problem and the vision of the solution before us.
http://www.menstoppingviolence.org/
Chapter 12. Abuse of Elderly and Disabled Persons
- Chapter Outlines
- Web Quizzes
- Case Studies
- Discussion Questions
- Student Activities
- Video Links
- Media 1: The Gates Case:
A Texas CPS report becomes a federal policy.
- Media 2: Nationwide Children's Center for Child and Family Advocacy: The Center for Child and Family Advocacy at Nationwide Children's Hospital is the first of its kind to combine a host of child abuse and family violence resources all under one roof. This center hopes to break the cycle of abuse and provide hope for children through prevention awareness and research.
- Media 3: What Would You Do: Private Battles in Public Places: When a couple fights in public and it borders on abuse, what will people do?
- Web Resources
- HelpGuide.org A trusted Non-Profit Resource
Helpguide's expert, ad-free articles help you take charge of your life and make healthy choices.
http://helpguide.org/mental/elder_abuse_physical_emotional_sexual_neglect.htm
- Alzheimer’s Association
This website provides information on Alzheimer’s
http://www.alz.org/alzheimers_disease_what_is_alzheimers.asp
- American Society on Aging
This website is dedicated to enhancing the knowledge and skills of those working with older adults.
http://www.asaging.org/index.cfm
- National Center on Elder Abuse
The National Center on Elder Abuse (NCEA), directed by the U.S. Administration on Aging, is committed to helping national, state, and local partners in the field be fully prepared to ensure that older Americans will live with dignity, integrity, independence, and without abuse, neglect, and exploitation.
http://www.ncea.aoa.gov/
- National Institute on Aging
The National Institute on Aging (NIA) was established in 1974 by the Research on Aging Act (PL 93-296) to support biomedical, behavioral and social research. It also provides research training on aging processes and on the diseases and other special problems and needs of older people.
http://www.americanheart.org/presenter.jhtml?identifier=4766
- Today’s Caregivers
This website is about and by caregivers.
http://www.caregiver.com/index.htm
- State Elder Abuse Hotline
If you suspect elder abuse, neglect, or exploitation, call your state's elder abuse hotline or reporting number. Help is available.
http://www.nccafv.org/state_elder_abuse_hotlines.htm
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